Frequently Asked Questions
We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points to ensure maximum discretion and highest probability of successful delivery.
If the order is to large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discretion level and repackaging as used for small sized orders.
We can’t disclose specifics for security reasons but this response serves the question.
We ship our products world wide and all packages are shipped very discreet.
- Our organization name or anything else that would imply that we ship research chemicals thus revealing the contents of the package is never used in our shipments.
- Packaging types are changed constantly to achieve max delivery success!
- The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment & Handling charge).
- We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
- Shipments are sent from various shipping points in USA, Asia and Europe.
We accept Bitcoins and major altcoins such as bitcoin cash, litecoin, ethereum, dash, etc. We also accept remittance options such as Western Union and Moneygram. After lots of requests from our clients, we have started accepting gift cards such as Itunes Gift Cards. More payment options will be supported in the future.
Minimum order amount is $150.00 plus $30 flat rate shipping fee making a total of $180.00. There is no maximum order, though we enforce a maximum quantity per shipment and if your order is larger than that quantity, it will be broken down into smaller units and shipped separately without extra charges billed to you.
In some cases, Western Union will cancel an online transaction paid with credit card if their fraud detection system detects some irregularities with the information you provide or the location from which you are making the payment. This does not necessarily mean you are committing fraud. Please simply contact Western Union for clarification or send cash at agent location instead.
Yes. See our returns and refunds policy. If for any reason you choose to return the products you received, you will be refunded the full purchase amount of the products. Just make sure the products are returned within 7 days and are undamaged. In most cases, shipping fees and money transfer charges will be deducted.
When it comes to shipping and delivery of chemicals, no vendor can guarantee 100% delivery success rate because in some cases even perfectly legal chemicals are held by customs officials at their discretion. We do our best to ensure that delivery is successful and so far we have maintained an overall success rate of more than 90%. If your package is seized, it will be re-shipped or your money refunded.
If your order was placed within working hours you will receive information on how to submit payment within an hour. Some orders placed beyond working hours may observe some delays in the provision of payment instructions. Generally, if you don’t hear from us within 3 hours after submitting an order, please contact us. Bitcoin payments are straight-forward and do not need further instructions. You can either pay automatically using the checkout payment gateway or send funds to the bitcoin wallet provided during checkout.
Yes, but not directly to us. We do not process credit/debit card payments directly. If you must pay using your credit/debit card, do so through the online sending options at the official websites of Western Union and Moneygram. Alternatively you can buy bitcoins online with credit/debit card, then use the bitcoin payment option during checkout and send the coins to us.
Yes it is perfectly safe no matter the legal status of the chemicals you are purchasing. In our business discretion is paramount. We value privacy and security and handle your information with care. Your information is used only for order processing and never shared with third parties. You can manually delete your personal information in your account after your order is complete.